Privacy Policy
Protecting your personal information at bc casino is our highest priority. We believe every user has the right to know how their data is being used. This privacy policy will clearly inform you about what information we collect, how we use it, and what your rights are. All data is processed in compliance with the Bangladesh Telecommunication Regulatory Commission and applicable Bangladeshi law. Please read this policy carefully before using our platform.
This policy was last updated in 2024, and we will notify you in advance of any changes. We use SSL encryption and modern cybersecurity technology to ensure the safety of your information. If you have any questions about this policy, please contact our support team.
What information do we collect?
Bc casino collects certain necessary personal information to create your account and provide services. This includes your full name, email address, mobile number, and date of birth. We may also collect national ID or passport information to verify your identity. Additionally, your payment method details are securely stored for financial transactions. With your protection in mind, we only collect information that is strictly necessary to deliver our services.
Identity information
- Full name and date of birth
- Email address and mobile number
- National ID or passport information
- Residential address
- Username and password (encrypted)
Financial and technical information
- Payment method details
- Transaction history and amounts
- Device type and browser information
- IP address and login time
- Activity log data on the site
How do we use your information?
We use the information you provide for a number of important purposes. First, your information is used to manage your account and verify your identity. Second, data is analyzed to improve the quality of our services and personalize your gaming experience. Third, your information is required to prevent fraud and comply with anti-money laundering regulations. We may send important updates and promotional messages to your email or mobile, though you can opt out at any time.
Primary purposes for data use
To ensure registration, login verification, and account security.
To securely process deposit and withdrawal transactions.
To provide prompt resolution of your complaints and inquiries.
To comply with applicable Bangladeshi laws and regulatory requirements.
We never sell your information or share it with third parties without your permission. Only limited information may be shared with payment processing partners such as secure gateway service providers, and even then, strict confidentiality agreements remain in force. All of our third-party partners are required to follow the same standard of data protection. Every use of your data is recorded in logs so that swift action can be taken in the event of any irregularity.
Cookies & Tracking Technologies
Bc casino uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help our site remember your preferences. They maintain your login state, save your language preferences, and assist in analyzing site performance. We use three types of cookies: essential cookies, performance cookies, and functionality cookies. You can control cookies by changing your browser settings, though in some cases this may affect the site's functionality.
Essential cookies
Required for the core functionality of the site. Without these, the site cannot function properly and there is no option to disable them.
Performance Cookies
Used to analyze site usage and improve performance. This information is collected in completely anonymous form.
Functionality cookies
Used to remember your personal preferences such as language and region settings, making your experience more convenient.
How do we keep your data secure?
Bc casino follows industry-leading security standards to protect your information. We use 256-bit SSL encryption technology to keep all your data transmissions completely secure. Our servers are housed in secure data centers and undergo regular security audits. Our data protection team is active 24 hours a day, monitoring for any suspicious activity and taking swift action. In the event of a data breach, we will notify affected users within 72 hours as required by law.
Our security measures
- 256-bit SSL/TLS encryption — for all data transmissions
- Two-Factor Authentication support
- Regular third-party security audits and penetration testing
- AI-powered system for automatically detecting suspicious transactions
- Strict access controls — only authorized personnel can access data
- Implementing regular backups and disaster recovery plans
We never store passwords in plain text; instead, they are encrypted using strong hashing algorithms. Every failed login attempt to our systems is logged, and after a set number of attempts the account is automatically locked. For your protection, we recommend that you use a strong password and never share your login credentials with anyone.
Your data rights
Bc casino believes that every user should have full control over their own data. We therefore provide you with several important rights that you can exercise at any time. You may request to view any information we hold about you. You may also request corrections if any information is inaccurate. You also have the right to request deletion of your data under certain circumstances after the service has been closed.
Access
The right to obtain a copy of all information we hold about you.
Correction
The right to request correction of inaccurate or incomplete information in your account.
Deletion
The right to request deletion of your personal data under certain circumstances.
Objection
The right to object to marketing communications or certain processing activities.
To exercise these rights, please contact our customer service team. We aim to respond within 30 days of receiving your request. In some cases, certain data may not be deletable due to legal obligations, and we will inform you of the reason. We are always committed to protecting your rights and take every concern you raise seriously.
How long is data retained?
We retain your data only for as long as it is necessary or legally required. For active accounts, data is retained as needed for account management purposes. Even after an account is closed, records of financial transactions must generally be kept for 5–7 years in accordance with Bangladeshi law. After this period, data is securely deleted or anonymized so that you can no longer be identified. We regularly review and update our data retention policy as needed.
Active Account
Necessary information is retained throughout the entire duration that the account remains active.
Closed accounts
Financial and identity-related information is retained for up to 7 years as required by legal obligations.
Upon expiry
Upon expiry of the retention period, data is securely and permanently deleted or anonymized.
Sharing data with third parties
Bc casino never sells, rents, or commercially transfers your personal information to third parties. When it comes to sharing data, we do so only in limited and necessary circumstances. Only the financial information required to complete transactions is shared with payment gateway providers. Specific information may need to be provided to fulfill legal obligations under orders from government authorities or courts. In addition, we cooperate with regulatory bodies in cases of fraud prevention or cybercrime investigations.
Authorized circumstances for sharing information
- Payment processing: Limited data shared with authorized payment partners to complete transactions.
- Legal obligation: To comply with court orders or government directives.
- Fraud prevention: To assist with Anti-Money Laundering (AML) and cybersecurity investigations.
- Technology partners: With technical service providers required for site operations.
- With your consent: Certain data may be shared if you have given explicit consent.
All of our third-party partners are bound by strict confidentiality agreements and may only use data for specified purposes. If any partner breaches these terms, we immediately terminate the relationship and take any necessary legal action. We regularly audit our partners' privacy compliance to ensure your data is always protected.
Changes to the Privacy Policy
Bc casino may update this privacy policy from time to time to reflect new legal requirements, technological changes, or business developments. For any significant changes, we will notify you in advance via email or an on-site notification. The updated policy will take effect from the date of publication, and archived versions of previous policies will be available upon request. If you continue to use the site after changes are made, this will be considered your acceptance of the new policy. We recommend that you review this page regularly to stay informed about the latest privacy policy.
How you will be notified of changes
- Direct notification to the registered email address
- Public notice on the site's homepage
- Updating the "Last Updated" date on this page
- Consent request at login when significant changes are made
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team directly. Our Data Protection Officer is always ready to process any request you have promptly. You can also find answers to common questions on our FAQ page. We typically respond to your inquiry within 3 business days. Your privacy is extremely important to us and we treat every concern you raise with the utmost seriousness.
Customer Service
For any general inquiries or account-related issues, please contact our customer service team.
Email: [email protected]
Data Protection Officer
For data rights requests, deletion requests, or complaints regarding privacy violations, please contact us directly.
Email: [email protected]